We assist organisations to safely improve operating performance
Proven coaches. Practical approach. Results that stick.
About Caps
Our Mission
At CAPS, we exist to assist organisations to deliver value, sustainably.
Our Team
We don’t think you should pay consultants to learn how your operation works. We’re a specialist firm of senior and seasoned coaches who focus exclusively on resource sector operations:
- We all have deep resource sector experience - from line management, technical or top tier consulting roles - so we understand what it means to work on site.
- We’ve each been part of successful transformations at operations around the world – so we know what it takes to deliver results in these tough environment.
- We’re all passionate about resources – and think we’ve got the credibility to earn your team’s respect from Day 1.
What makes us different
At CAPS, we're distinctive is 4 ways which we feel enables us to help clients build lasting capability in their organisations:
- Collaboration: We listen to your people. We know oganisations have deep technical knowledge, years of experience and some systems that work very well. We respect your team, we listen to their ideas and help turn them into results. Improving performance can be hard work - but it should also be rewarding and energise your organisation. Our approach engages people at all levels, supports them to be the visible leaders and recognises their achievements. This fosters a commitment to improvement that is contagious across the business.
- Alignment: Improvements are difficult until everyone pulls in the same direction. We use a simple toolkit and practical disciplines to cascade ownership – and accountability – to all levels of the organisation to focus everyone on – and deliver – the business priorities that matter most.
- Performance: Working with your team, we address the critical issues impacting on your operating performance. We bring the technical and specialist skills needed to help identify and unlock value across your entire value chain.
- Sustainability: We understand that organisations want to develop the capability to improve performance - without external support. We train and coach your people so they can lead continuous improvements on their own. We exit as soon as core disciplines are embedded and results are sustainable
Our approach to operational improvement
Our approach is practical and proven.
Working together, we tackle the key drivers of your business - developing the strategy, implementing the improvements and locking in the results.
Our entire focus is on coaching. We build the skills within your organisation - so your people can lead improvements themselves.
We bring a “back to basics” approach - proven disciplines and practical tools that build on your
organisation’s knowledge and systems.
We have a long track record of helping our clients achieve exceptional results across a broad range of commodities and mining methods.
Working with resource sector clients around the world we’ve learned there are 4 prerequisites for significant and sustained performance improvement.
Our approach integrates all four:
1. Focus on the right ideas
The building blocks of the improvement effort. Each idea scopes a specific opportunity, quantifies the value and details the steps to achieve it. A rigorous approval process makes sure risks are addressed and stakeholders sign-on prior to the idea being implemented.
2. Align the organisation
Improvements are difficult until everyone pulls in the same direction. We use a simple toolkit and practical disciplines to cascade ownership – and accountability – to all levels of the organisation. Business Plans on a Page, Department Monthly Priorities, KPI Scorecards and Crew Visual Boards help everyone to focus on – and deliver – the business priorities that matter most.
3. Embed core disciplines and build people skills & capabilities
Good habits drive good performance. To embed strong operating disciplines, we build the capabilities – and confidence – of your team. A combination of formal training, informal day-to-day coaching and frequent self-assessments help turn your people into improvement leaders.
We leave behind the formal training IP and learning & development infrastructure to ensure these improvement and leadership skills continue to be developed throughout your organisation
4. Make reviews “the way we do business”
What gets measured gets results. We advocate regular, recurring evaluations to check that improvement disciplines are in use and effective. These sustainability assessments are led by your own people – sometimes with our help to bring an external perspective. Sustainability assessments make sure any gaps are identified – and addressed – early on.
Technology enabled sustainability
Building lasting capability through fit-for-purpose technology
True sustainability can only be achieved when the organisation's capabilities (people, systems, processes) continuously improves.
An organisation that continually improves performance requires a positive-reinforcing loop of culture, coaching, empowerment and technology.
At CAPS we embed proven operational technologies into our delivery model from the outset. We look for technology partners that are proven, robust and simplify the decision making and work design for frontline supervisors, artisans and operators.
By harnessing the right technologies for your industry, matched to the capability needs of your operation, results can come sooner, the amount of value unlocked can be greater and the performance sustained indefinitely.
MaxMine The Next-Generation Mining Optimisation Service
At our partners MaxMine, data takes on a whole new dimension. We partner with MaxMine for the strategic integration of artificial intelligence, automated data processing and analytics. Thanks to their military-grade IoT technology, and extensive mining expertise, MaxMine have unlocked the ability to accumulate an astounding amount of data compared to conventional fleet management systems. Not to mention, by leveraging this wealth of data, they also drive behavioral changes among operators, leading to amplified mining output and substantial cost savings, often amounting to multi-million dollars, for our clients.
By leveraging the MaxMine capability we can identify the root causes of performance down to individual operator behaviour, and/or equipment performance, at every stage of the mining load and haul process. This insight allows us to focus in on specific competencies with each operator and supervisor to deliver improved and sustained performance
Vexillum Digital standardised work
Vexillum Digital standardised work
Vexillum was founded to deliver consulting, coaching and software tools that enable our customers to define, embed and improve upon best practice using Standardised Work as the underlying foundation
Work Design and WorkD support this through several features including:
- Detailed information model (encourages correct definition of work and capture of key points, risks etc)
- Spatial mapping to minimise walking waste
- Automatic validation of Element dependencies (critical controls, tools)
Our coaching techniques take our clients through the concepts of eliminating waste, variation and overloading out of all processes and systems, striving to obtain best practice in every step of every process